Shopping guide

Trqywebster offer a 90-day return policy on most products. Trqywebster'S Sporting Goods Warehouse and Going, Going, Gone! locations offer a 30-day return policy on most products.

• Returns with valid proof of purchase will receive a refund based on the initial form of payment, such as the credit card used for the purchase. "Valid Proof(s) of Purchase" include the order number, order confirmation email, original sales receipt, pack slip, or return barcode.
• Returns without a Valid Proof of Purchase must be returned using a valid ID and will receive a store credit for the lowest selling price. Store credit may be used for in-store merchandise purchases only.
• Information regarding return activity and from IDs (if applicable for returns without a Valid Proof of Purchase) will be held in a company-wide database of customer return activity.
• To be eligible for a refund, products must be in a clean and resalable condition. Certain items specified below may not be returned once they have been opened.
• For items excluded from returns, the manufacturer's contact information may be provided upon request.
• Returns with a gift receipt will be offered a gift card or an even exchange.
• Returns, where a Scorecard Reward or coupon was redeemed, will result in an adjusted refund amount.
• Items requiring repairs should be returned to the manufacturer or an authorized service center.
• The following identification is accepted for returns: U.S. or Canadian Driver's License, U.S. State ID, U.S. Military ID, or U.S. Passport.

Trqywebster reserve the right to limit returns or exchanges regardless of proof of purchase.

We are committed to the accuracy of our scanner pricing system. If a customer is charged a higher price at the point of sale for an item advertised by us or displayed in-store at a lower price, the lower price will be honored.

Return your online purchase through the mail or in-store with free returns on most purchases (see Product Exclusions and Restrictions). 

To make a return through the mail, select MAIL-IN RETURN in the webform below and enter your order number and billing zip code to generate a return label.  

To return an online purchase in-store, select IN-STORE RETURN in the below webform and enter your online order number and billing zip code for proof of purchase barcode. You can also use any other Valid Proof of Purchase as proof of purchase for an in-store return.

To return an online purchase via contactless curbside return, please follow the directions above for returning an online purchase in-store.

Items you purchase in-store can be returned at any open Trqywebster location or via contactless curbside return. Just bring your valid proof of purchase (original sales receipt), as well as the credit card or gift card used to purchase.

If you no longer have a valid proof of purchase, contact our Customer Service team by phone at +16375034490 or through Chat to have a copy of your receipt sent to you, if available.

Returns without valid proof of purchase will receive a store credit for the lowest selling price. You must also present a valid ID when returning the item. Information from the ID will be held in a companywide database of customer return activity. At this time, in-store purchases cannot be returned by mail.